Privacy Policy tom188

Introduction

tom188 ("we", "our platform" or "tom188.app") deeply respects the privacy of every individual who uses our services. This Privacy Policy is a legal document that explains our practices regarding the collection, use, disclosure and protection of your personal information.

By registering an account, accessing the website or using any services provided by tom188, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy.

This policy applies to all users of the tom188 platform, including those who browse the website without creating an account, as well as all registered members who participate in online slots, live casino, sports betting and other games we provide.

Information We Collect

tom188 collects various categories of information to enable us to operate the platform securely, comply with legal requirements, and deliver a quality user experience. The information collected includes, but is not limited to:

• Personal identification information — full name, date of birth, identification card number (MyKad), mobile phone number and email address that you provide during registration.
• Account information — username, encrypted password, language preferences, login history and account security details.
• Financial transaction information — deposit and withdrawal records, payment methods used (including e-wallets, DuitNow and FPX), and complete transaction history in your account.
• Platform usage data — games played, session duration, betting history, game preferences and records of interaction with platform features.
• Device technical information — IP address, web browser type, operating system, screen resolution, mobile device information, and technical log data generated automatically.
• Communication information — records of conversations with our customer support team via live chat or email, including queries and complaints submitted.

We only collect information that is genuinely needed for the purposes stated in this policy. We do not collect information beyond the operational requirements of our platform.

Purpose of Data Collection and Processing

Every piece of information we collect is used for legitimate and transparent purposes. The following are the main purposes for which tom188 processes your data:

• Identity verification and fraud prevention — to ensure every account belongs to a real individual who is at least 21 years of age, in line with our international licensing requirements.
• Financial transaction processing — to facilitate deposit and withdrawal processes through your chosen payment methods, including Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrencies such as USDT, BTC and ETH.
• Account management and customer service — to allow you to access your account, receive assistance from our support team that operates 24/7, and resolve any disputes or technical issues.
• Legal compliance and enforcement — to fulfil legal obligations relating to anti-money laundering (AML), counter-terrorism financing, and reporting requirements of relevant authorities.
• Platform improvement and analytics — non-identifiable usage data is used in aggregate to understand usage patterns, improve website performance and introduce new useful features.
• Service communications — to send important notices relating to your account, including transaction confirmations, security alerts and relevant policy updates.
• Bonus and rewards programmes — to administer the welcome bonus programme, VIP weekly cashback, and other promotional offers you are eligible for based on your playing activity.

Sharing Information with Third Parties

tom188 does not sell or rent your personal information to any third party for marketing or commercial purposes. However, there are limited situations where we may need to share your data with certain parties:

• Approved service providers — payment technology providers, licensed game providers, and technical infrastructure platforms that assist us in operating the platform. All such parties are bound by strict confidentiality agreements and are only permitted to use data for specified purposes.
• Competent authorities — where required by law, court order or investigation by a legitimate law enforcement agency, we may be obliged to disclose certain information to the relevant authorities.
• Business transfers — in the event of a merger, acquisition or sale of company assets, user information may be transferred as part of that transaction, subject to notification to affected users.

In all of the above circumstances, we ensure that only the minimum necessary information is shared, and that privacy protections equivalent to this policy are upheld by the recipients of that data.

Data Storage and Security Measures

The security of your personal data is a responsibility we take seriously. tom188 employs various technical and organisational measures to protect your information from unauthorised access, loss or misuse.

• All communications between your device and our servers are protected with industry-standard SSL/TLS encryption.
• Account passwords are stored in cryptographic hash form — we do not store passwords in plain text and cannot access them.
• Access to user data within our systems is restricted to staff who require that access to carry out service duties only.
• Our systems undergo regular security audits and penetration testing to identify and address potential vulnerabilities.
• Our data servers are housed in secure data centres with strict physical access controls.

Data retention periods depend on legal and operational requirements. Financial transaction data is retained for the period prescribed by international compliance requirements. You may request further information regarding your data retention period by contacting our support team.

Cookies and Tracking Technologies

The tom188 platform uses cookies and similar tracking technologies to improve website functionality and user experience. Cookies are small text files stored on your device when you visit our website.

The cookies we use fall into the following categories:

• Essential cookies — required for core website functions such as login authentication, session management and account security. These cookies cannot be disabled without affecting platform functionality.
• Performance and analytics cookies — collect usage data in aggregate to help us understand how users interact with the platform, allowing us to improve website design and performance.
• Preference cookies — store your choices such as display language and interface settings so you do not need to reconfigure them each time you log in.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect some functions within our platform.

User Rights Regarding Personal Data

As a user of the tom188 platform, you hold the following rights concerning your personal information that we hold:

• Right of access — you have the right to request a copy of the personal data we hold about you at any time.
• Right of rectification — if any of your information is inaccurate or out of date, you have the right to request that we correct it promptly.
• Right of erasure — you may request that your personal data be deleted, subject to any applicable legal retention requirements.
• Right to restriction of processing — in certain circumstances, you may ask us to limit how we process your data while a dispute is being resolved.
• Right to object — you may object to the processing of your data for certain purposes, including marketing communications.
• Right to data portability — you have the right to receive your personal data in a machine-readable format for transfer to another service provider.

To exercise any of the rights above, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and provide a clear response.

Children's Privacy and Age Restrictions

The tom188 platform is intended solely for adults aged 21 and above. We strictly prohibit anyone under the age of 21 from registering or using any of our services.

We do not knowingly collect personal information from individuals under the age of 21. If we find that such information has been collected without our knowledge, we will take immediate action to delete that information and close the relevant account.

Links to External Websites

The tom188 website may contain links to third-party websites or services that are not under our control. This Privacy Policy applies only to the tom188 platform and does not cover the privacy practices of any external websites.

We recommend that you read the privacy policy of any external website you visit before providing them with any personal information. tom188 is not responsible for the content, privacy practices, or security of third-party websites.

Amendments to This Privacy Policy

tom188 reserves the right to amend, modify, or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will take effect immediately upon being published on this website.

When significant changes occur, we will notify users via an in-platform notice or by email to the address registered on your account. The "Updated" date shown at the top of this document will reflect the date of the latest amendment.

You are encouraged to review this Privacy Policy periodically. Your continued use of our platform after any amendments take effect constitutes your acceptance of the revised terms.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please contact our Data Protection team via:

• Live Chat — available 24/7 through the tom188 platform, with support in Malay and English.
• Email — send your privacy-related enquiries to [email protected]. We aim to provide an initial response within a reasonable timeframe.

We will handle every enquiry received carefully and provide a comprehensive response. For requests that require identity verification, we may ask for appropriate supporting documents to protect the integrity of your account.

This Privacy Policy is governed in accordance with the international licensing requirements under which the tom188 platform operates. All privacy-related disputes will be resolved in accordance with the procedures set out in our complaints management framework.